Accorto has pioneered a fundamentally different approach to product support that is designed to ensure a higher quality product with quicker deployment.

Unlike most companies, where support is measured by closing as many cases as possible in the shortest amount of time, Accorto’s philosophy is to prevent cases from happening in the first place. At Accorto, support is NOT a dedicated silo functioning to shield product management and development from customer problems. It is an integrated, holistic approach to proactively ensuring product usability from the start.

Accorto’s integration processes includes:

• Design
• Development
• Documentation
• Testing
• Training
• Support

Agile Support

The driving force behind Accorto’s support is its agile development philosophy. All Accorto products are built on the philosophy of daily stable builds based on customer and marketing priorities with very early user feedback. Accorto's founder were one of the first signatories of the Agile Manifesto.